Solveig Fuglestad

Solveig Fuglestad's work experience includes:

- Sr. Client Success Manager at Vega Cloud since October 2021. Responsibilities include prioritizing client needs, facilitating communication between clients and technical teams, and managing customer projects and internal improvements.

- Manager, Client Success at 2nd Watch from March 2018 to October 2021. Managed the Customer Success Manager/Technical Account Manager teams, provided oversight for over 65 client accounts, and led effective team meetings.

- Sr. Technical Account Manager at 2nd Watch from July 2017 to March 2018. Responsible for account management and problem resolution for enterprise-level clients, as well as providing world-class support and building lasting relationships.

- Lead Cloud Operations Manager at 2nd Watch from December 2015 to July 2017. Provided support and guidance for the Technical Account Management team, managed customer onboarding and operations, and ensured effective communication during service disruptions.

- Technical Account Manager at 2nd Watch from July 2015 to December 2015. Supported customer onboarding, managed communication during service disruptions, and drove process improvements throughout the organization.

- Associate Customer Success Manager at 2nd Watch from December 2014 to July 2015. Managed multiple Fortune 500 accounts, implemented 3rd party software for customer infrastructure, and created customer-focused processes to increase operational efficiency.

- Human Resources Manager, Systems and Operations at Coldwater Creek from September 2013 to September 2014. Managed employees, analyzed employment data, and ensured HR legal compliance.

- Associate HR Analyst at Coldwater Creek from December 2011 to September 2013. Managed projects, conducted data analysis, and provided information to managers and clients.

- Technical Support Specialist at Coldwater Creek from February 2010 to December 2011. Provided first-level support for retail and corporate employees, including troubleshooting hardware, software, and point of sale applications.

- Administrative Assistant to VP at Coldwater Creek from July 2009 to February 2010. Managed schedules, correspondences, reports, expenses, contracts, meetings, and events.

- Customer Service Representative, Fraud at Coldwater Creek from October 2006 to July 2009. Provided exceptional customer service and analyzed order history for possible fraudulent activity.

- Administrative and Personal Assistant at The Storehouse from June 2000 to September 2003. Demonstrated strong communication, organizational, and interpersonal skills.

- Assistant Golf Professional, LPGA at University of Wyoming from 1995 to 2000. Managed pro shop operations and taught golf lessons.

Solveig Fuglestad attended the University of Wyoming from 1992 to 1997, where they pursued a degree in Broadcasting. During their time at the university, they completed a Bachelor of Arts (B.A.) in Broadcasting and Communications. In terms of additional certifications, Solveig obtained the FOCP: FinOps Certified Practitioner certification from The Linux Foundation in December 2022.