Erik Ross

Erik Ross is a seasoned customer success and account management professional with extensive experience in driving revenue retention and client engagement. Currently serving as Principal Customer Success Manager at Vendr since October 2021, Erik achieved the highest gross revenue retention rates in the CSM department for 2022 and 2023. Previous roles at Vendr include Sr. Enterprise Customer Success Manager, where Erik was responsible for managing relationships with high-value clients. Prior to Vendr, Erik held leadership positions at RealSelf and CarGurus, consistently achieving top performance in client engagement and upsell quotas. Erik's career also includes significant roles at IBM Turbonomic and Liberty Mutual Insurance, demonstrating a strong background in sales and customer relationship management. Erik possesses a Bachelor’s degree in Business Administration with a focus on Marketing and Communication from Bryant University and Istituto Lorenzo de’ Medici.