Victor Durojaiye

Victor Durojaiye has a solid background in technical support and IT roles. Victor started their career in 2015 at 21st Century Technologies as a Network/IT Support Engineer, where they were responsible for configuring modems, provisioning voice and data connections, resolving network issues, and maintaining computer networks. In 2020, they joined Tek Experts as a Technical Support Engineer, providing remote technical assistance to Office 365 customers and handling complex issues related to Microsoft 365 services. Currently, Victor works at Ventrata, holding the position of Back Office Specialist/T2 Technical Support Engineer.

Victor Durojaiye's education history includes a Master's degree in Information Technology from the University of Lagos, which was completed from 2017 to 2019. Prior to that, they obtained a Bachelor of Science (BSc) degree in Industrial Physics Electronics and IT Application from Covenant University, where they studied from 2009 to 2013.

In addition to their formal education, Victor has also obtained several certifications. Victor received the following certifications from Microsoft: Microsoft 365 Certified: Fundamentals, Microsoft Certified: Azure Data Fundamentals, and Microsoft Certified: Security, Compliance, and Identity Fundamentals. These certifications were obtained in 2022, with the respective months being March, February, and January. Victor also holds certifications in Cybersecurity Foundations, IT Security Foundations (Network Security, Core Concepts, and Operating System Security), Introduction to AWS for Non-Engineers (Cloud Concepts and Security), Learning Linux Command Line, and Linux: Overview and Installation. These certifications were obtained in 2021, with various months.

Victor has also pursued certifications related to customer service and IT service management. Victor has acquired certifications in Build Your Skills In Customer Service, Building Rapport with Customers, Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, Customer Service: Problem Solving and Troubleshooting, and De-Escalating Conversations for Customer Service. These certifications were obtained in October 2021. Furthermore, they hold a certification in Intro to Service Management with ITIL® 4, also obtained in October 2021.

Overall, Victor Durojaiye has a strong academic background in the field of Information Technology, with an emphasis on subjects like Industrial Physics Electronics and IT Application. Victor'ssupplemental certifications showcase their diversified knowledge in areas such as cybersecurity, cloud computing, and customer service.