Head Of Payments Operations

The Head of Payments Ops role is to lead the Payments team, ensuring seamless, efficient, and secure transaction processing. This pivotal role involves overseeing end-to-end payment operations, driving process improvements, and ensuring compliance with regulatory requirements.

Requirements:

• Manage and lead a team of payment professionals, providing guidance, mentorship, and support to achieve department objectives.

• Oversee payment processing activities, including deposit and withdrawal processes, fraud prevention, and chargeback management.

• Act as a key decision-maker in complex investigations, mitigating potential business risks swiftly and effectively to protect customers.

• Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.

• Manage fraud prevention procedures and policies, ensuring adherence to best practices and compliance with regulatory standards.

• Oversee the KYC process and optimise it to align with business needs.

• Collaborate with internal stakeholders, including finance, compliance, and customer support, to optimize payment processes and ensure compliance with regulatory requirements.

• Manage relationships with providers to address customer-related issues;

• Work closely with the Payments Product Team to improve payment-related systems and  processes to enhance efficiency and user experience;

• Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.

• Identify, prioritize, and report system errors and bugs to technical teams, ensuring a seamless customer experience.

• Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems.

• Set and oversee department OKRs and KPIs to drive performance

• Prepare and present regular reports to senior management on payment performance, KPIs, and strategy.

• Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols.

• Monitor industry trends, regulations, and emerging technologies to identify opportunities and potential risks for the company's payment operations.

• Ensure teams are well-trained, coached, and efficient, managing schedules and supporting employee issues to maintain high customer service standards.

Requirements:

• Previous experience working within the iGaming industry is essential.

• Proven experience in managing payments processes, fraud detection systems, chargeback processes, and risk mitigation strategies.

• Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely.

• Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management.

• Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement.

• Experience managing teams across multiple countries within international organizations, ensuring a unified and customer-centric approach.

• A solid analytical skills and a good understanding of 3rd party Fraud, Risk, and Compliance systems

• Experience and deep understanding of PIQ.

Our offer:

• Dynamic and friendly work environment
• Possibility for remote work
• Private health insurance