Prashanth Sanjeevi

Prashanth Sanjeevi is a seasoned leader in customer experience and digital transformation, currently serving as Sr. Director of the Customer Experience Organization at Verizon since April 2015. With a robust background in product and AI strategy, Prashanth has effectively led initiatives in Conversational AI, successfully migrating Chatbots and IVR systems to Google's CX platform. Previous roles at Verizon include Senior Development Manager and Senior Program Manager, where significant contributions were made to digital-centric business transformations and the establishment of new delivery models. Prior to that, Prashanth held positions at Verizon Business and Tech Mahindra Business Services, showcasing a strong foundation in technical management and software engineering. Educational credentials include a Bachelor's Degree in Electrical and Electronics from Sathyabama Engineering College.