Dawn McCall

Dawn McCall is an accomplished professional with extensive experience in leadership roles within the financial services industry. Currently serving as Vice President of the Contact Center at New England Federal Credit Union (NEFCU) since January 2023, following the merger with VSECU, Dawn provides strategic insights on cross-departmental teams to enhance credit union-wide decision-making. Prior to this, Dawn held the position of Vice President of the Contact Center at VSECU from January 2013, focusing on executing departmental goals and ensuring top-tier service delivery. Dawn's career began at Agility Marketing Group, where responsibilities included managing client relations and addressing complex challenges for a diverse client base from January 2005 to December 2012. Dawn holds a Bachelor of Science in Business Administration with a concentration in Marketing from PennWest Clarion.