Michael Rork

Michael Rork is an experienced software support professional currently serving as a Level 1 Ops Software Support Engineer at Vermont Systems since June 2021. Responsibilities include writing quick fixes for customer databases, vetting bugs, participating in code reviews, and guiding customers through issue resolution. Previous positions include Advanced Application Support Technician, where Michael troubleshot software issues and managed cases using Microsoft Dynamics and Atlassian JIRA, and Support Specialist at CPA Site Solutions, which involved phone support and DNS record management. Michael also has a background in photography and sales, having owned a small photography business and worked as a Store Manager at Blockbuster. Michael holds a Bachelor of Science in Software Development from Champlain College and an Associate of Arts in Social Sciences from the College of the Canyons.