Aaron Knigge

Aaron is a believer that any leader is only as good as the team they lead. His focus and passion over his 20-year contact center career have been in the cultivation and development of operational talent and in building teams that exemplify accountability, ownership, and a passion for performance.

In his time as COO of Total Card, Inc., prior to the company’s acquisition by Vervent, Aaron held responsibility for a wide array of operational functions including Client Relations, Project Management, Customer Service, Collections, Fraud, Correspondence, Back-Office Support, Training, Workforce Management, and Facilities. During his tenure, Total Card, Inc. experienced extensive evolution and growth, more than tripling its labor force and expanding its operational footprint. Leveraging his background in workforce management, experience in operational efficiency & expense management, and knowledge of contact center technology, he was able to evolve his operation in alignment with the business evolution and guide the company through this growth while reducing relative expenses.

Prior to Vervent and Total Card, Inc., Aaron was an Operations Manager with a small regional BPO serving 175 clients and worked in Operational Analytics & Process Re-Engineering with First Premier Bank.