David Herrera Castillo

David Herrera Castillo serves as an IT Operations Specialist at Vesta since August 2021, facilitating communication between Vesta IT and partners during production incidents and maintenance activities. Responsibilities include supporting Account Managers, maintaining documentation for support organizations, and analyzing data to enhance product performance and customer experience. Prior to Vesta, David worked at Nokia as an L1 Fault Coordinator Engineer, managing incident resolution for RAN teams across multiple technologies. David's earlier experience at Ericsson as an Integration Engineer involved coordination with field engineers to execute network configurations and troubleshoot on Verizon's mobile network. Other roles at Ericsson included NOC Tier-1 Engineer positions, managing field service operations and monitoring network performance across various technologies.