Jason Jalbuena

Jason Jalbuena is a seasoned professional with extensive experience in customer support and game development. Currently serving as Customer Support Manager at Vida Health since June 2020, Jason has built and led a high-performing team, consistently achieving performance targets while implementing quality assurance and improvement strategies. Prior experience includes roles such as Senior Customer Support Specialist at Essential, where Jason enhanced support strategies to achieve a CSAT score of 95% or higher, and Customer Success Associate at Juicero, where a 93% average CSAT score was maintained. Jason's background also features freelance work as a Concept Artist/Producer, and positions at WRKSHP and JuiceBox Games, contributing to multiple game titles. Jason holds a Master’s Degree in Game Design from the Academy of Art University and a Bachelor of Arts in Drama from San Francisco State University.