Sergio Armando Quinonez

Sergio Armando Quinonez is an experienced team leader at Vidéotron since May 2011, specializing in coaching employees to achieve sales objectives and ensure service quality through monitoring and support. As a Premium Manager, Sergio participates in provincial conference calls to strategize competitions aimed at enhancing performance and contributes observations in management committees. Previous roles include Interim Manager, where Sergio developed agents' product knowledge and provided live support, and Customer Service Representative, focusing on customer satisfaction and sales targets. Prior experience includes positions at Canada Revenue Agency, MBNA, and The Brick, with a foundation in selling skills acquired at Centre de formation professionnelle du Grand-Fjord.