Mark Arik

Mark Arik is a Cloud Operations Engineer at Vidyo since March 2016, where responsibilities include implementing and monitoring cloud services, maintaining global server infrastructure, and executing maintenance windows to minimize downtime. Mark has advanced experience as a Customer Support Engineer in both Tier 1 and Tier 2 roles, handling escalations, troubleshooting complex issues related to video conferencing systems, and integrating Vidyo solutions with various platforms. Prior experience includes a decade at High Speed Video as a Video Conference Administrator, focusing on research and implementation of components, managing customer installations, and resolving VoIP issues. Earlier, Mark held a web developer position at Antique Looms LLC, redesigning and maintaining an online inventory system. Mark holds a Bachelor of Arts degree in Mass Communication/Media Studies from William Paterson University of New Jersey.