Charlie Mancini

Charlie Mancini has a diverse work experience spanning over several years. Charlie most recently served as the Director of Client Services at Viewpoint, where they led the Support Team for customers in the APAC Construction Industry. Prior to that, Charlie worked as the Customer Success Manager at Buildsoft Pty Ltd, where they focused on providing excellent service to customers and ensuring their smooth transition as Buildsoft Customers.

Charlie also held the position of Manager, eCommerce, Re-marketing & Support at Goodyear Autocare (Mikel Automotive), where they monitored and managed customer service levels and implemented strategies to enhance outcomes.

Earlier in their career, Charlie worked at Commonwealth Bank of Australia in various roles, including Senior Business Analyst (Manager Sales & Service), Manager Sales & Service, Senior Business Analyst - Manager Sales & Service, Manager Business Modelling, Planning & Research, Business Analyst, Change Program Support Officer / Operations & Process Support, Customer Service Programme Support Officer, and Telling, Customer Service, Supervisor, Branch Management.

Overall, Charlie has a strong background in customer service, management, and business analysis across multiple industries.

Charlie Mancini attended JJ Cahill Memorial High School from 1982 to 1987, where they obtained their HSC degree. They also received several certifications in customer service techniques and skills from LinkedIn in 2020.