Victoria Kitterman

Victoria Kitterman is an experienced Customer Service Manager currently employed at Vines Group since September 2023, following a four-year tenure in the same role at Smarter Cover Limited. Prior experience includes a Team Leader position at ARC (Europe) Limited and a Customer Management Team Leader role at Fredrickson, where responsibilities included managing customer service teams and ensuring adherence to departmental objectives and service level agreements. Victoria also held various positions at Fredrickson, including Senior Correspondent Clerk and Customer Management Administrator, where contributions included handling escalated queries and training team members. Victoria began a career in customer service as a Customer Service Advisor at Home Retail Group PLC.