Kyler Chong

Kyler Chong is a seasoned professional with extensive experience in strategic program development and customer experience enhancement, currently serving as Head of Strategic Programs at Virgin Australia since April 2022. Prior to this role, Kyler held the position of Head of Customer Strategy at McKinsey & Company, where expertise in strategy, change management, and operational excellence was cultivated. Kyler's background also includes a distinguished career in the US Navy, with responsibilities as Director of Training for Strike Fighter Squadron 94, where management of performance initiatives and training for personnel was key. Additionally, Kyler has held various roles within Navy Fighter Weapons School and operated as Mission Commander in the FA-18 Superhornet. Educational qualifications include an MBA in Accounting and Finance from The Wharton School and a B.B.A. in International Business from The George Washington University School of Business.