Mark Tighe

Mark Tighe has over 18 years of experience in the telecommunications industry, primarily with Virgin Media Business since January 2009. In roles such as Solution Architect and Pre Sales Consultant, Mark provided technical pre-sales consultancy. As a Business Analyst, analytical support was offered, with a focus on CRM design, testing, and support. Mark also served as a Lean Coach, training over 200 front-line advisors across multiple teams in the National Customer Service & Operations. Previously, at Virgin Media (NTL) from August 2005 to January 2009, Mark worked in install operations, providing back office and 2nd line support for installation and service engineers.