Angel Alicea

Angel Alicea has worked in various roles since 2015. From 2015-2017, they were a Concierge and Travel Agent at Expedia Local Expert. Angel then moved to VICTORY CHARTER SCHOOL, where they served as an ESOL Compliance Specialist and an ESOL Paraprofessional from 2017-2022. During this time, they also worked as a Long Term Substitute Teacher. In 2022, they began working at Virtual Dining Concepts as a Customer Success Manager and an Enterprise Customer Success Manager. Additionally, they have been a Graduate Assistant at Palm Beach Atlantic University since 2022, where they assist the assigned professor and department with various administrative tasks, such as organizing undergraduate classrooms using Canvas and finding information in libraries.

Angel Alicea has a diverse educational background. In 2021, they began pursuing a Master of Science in Clinical Mental Health Counseling and a Master of Divinity from Palm Beach Atlantic University, which is expected to be completed in 2025. From 2010 to 2014, Angel attended Southeastern University, where they earned a Bachelor of Science in Ministerial/Non-Profit Leadership with a Humanitarianism Concentration. Prior to that, Angel graduated from Freedom High School in 2010. Additionally, Angel has obtained several certifications, including Project Execution: Running the Project and Project Planning: Putting It All Together from Coursera, Avoiding Common Pitfalls in Customer Success Management, Business Fundamentals for Customer Success Managers, Customer Success Management Fundamentals, Engagement Evaluation Best Practices for Customer Success Management, Engagement Preparation Best Practices for Customer Success Management, Foundations of Project Management, Onboarding and Adoption Best Practices for Customer Success Management, Project Initiation: Starting a Successful Project, Sales: Customer Success, Salesforce Sales Operations Specialization, Slack Essential Training, Value Realization Best Practices for Customer Success Management, Motivating Students to Learn from Alison - Empower Yourself, and Social Studies Teacher from The Florida Department of Education.