Kara Grace Montesclaros

Kara Grace Montesclaros is currently serving as Mortgage Senior Operations Lead at Virtual Staffing Solutions since April 2023, with previous experience as Assistant Operations Manager at R1 RCM from May 2022 to February 2023. Prior roles include Training Specialist and Process Improvement Specialist at Cognizant (September 2019 - April 2022), Customer Experience Supervisor and Customer Experience Associate at Alorica Philippines, Inc. (January 2016 - January 2019), and Corporate Quality Assurance at Expert Global Solutions (March 2012 - December 2015). Earlier experience encompasses positions such as Flex Corporate Quality Analyst at APAC Customer Services and Listener Care Representative with SiriusXM. Educational qualifications include a Bachelor of Arts in Communication from Leyte Normal University, earned between 2005 and 2009.