Scott "Sully” Sullivan

Scott "Sully” Sullivan is an accomplished leader in the BPO and contact center industry with over 20 years of experience. Currently serving as Chief Customer Officer and Global Account Management Executive at Virtual Staffing Solutions since January 2024, Scott has previously held significant roles including Chief Executive Officer at Insight BPO, Chief Operating Officer at itelCX, and Senior Vice President at Provalus and KM2 Solutions. Scott has a proven track record of building and scaling operational teams, improving performance metrics, and driving revenue growth across various organizations. Notable achievements include enhancing first call resolution and developing strategic outbound revenue generation strategies, primarily focusing on start-ups and underperforming operations.