Gillian Hayes

Gillian Hayes has extensive experience in provisioning and order management, currently serving as Provisioning and Order Manager at Virtual1 since July 2015, while also working as a B2B Delivery Coordinator at TalkTalk since November 2011. Previous roles at TalkTalk include Team Lead Analyst and Network Provisioning Supervisor, with a focus on optimizing service delivery, managing risks, and enhancing customer experience. Gillian's experience also encompasses leadership roles at AT Communications and customer service at National Westminster Bank, demonstrating a strong background in team management, process improvement, and data analysis across various sectors.