Linux Technical Support Engineer , Based In Malaysia

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities:

• Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction

• Performing analysis and evaluations of technical performance and reliability of products, systems and services

• Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures

• Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs

Requirements:

• Desire to grow as an IT professional with a focus on advanced/expert Linux knowledge

• Understanding of OS structure and Linux configuration skills

• Operating system installation, configuration, upgrade, and maintenance experience (Linux)

• Networking and network services (Linux) configuration experience

• Experience with troubleshooting/monitoring utilities (Linux)

• English (Upper-intermediate or above)

• Great communication and interpersonal skills

• Ability to stay calm and focused

• 1+ years of experience in a software company

It will be a plus:

• Redhat or LPI certificates (would be considered as a huge plus)

• Web/mail/MySQL/DNS services on Linux (any Unix based OS)

• Experience in virtualization systems (Xen, KVM, VMware)

• Experience in hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)

• Docker, Kubernetes, OpenStack experience (would be considered as a plus)

• Ability to work in shifts

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