Francesca Meijer

Francesca Meijer is an accomplished professional with extensive experience in customer experience and team leadership across various sectors. Currently serving as the New Patient Care Team Leader at Virtus Health, Francesca guides a patient-facing team dedicated to fertility care. Previously, Francesca was the Customer Experience Manager at Employment Innovations, where a Voice of Customer program was established, and the Customer Experience Programs Lead at Australian Red Cross, focusing on cross-functional collaboration and Human Centred Design. Francesca's career also includes significant roles at Bupa in Corporate Affairs and Engagement Marketing, as well as consultancy positions at Kantar Consulting and as a freelance insight and communications consultant. Francesca holds a Master's in Occupational Psychology from Birkbeck, University of London, along with multiple certifications in customer experience strategy, digital marketing, and mental health.