Enio Martinez

Enio Martinez is an accomplished Customer Service and Operations Leader with extensive experience in managing client care, call centers, and service operations across various industries. Currently serving as a Senior Leader in Client Care at Visa since August 2022, Enio's prior roles include Director of Operations at Inktel Contact Center Solutions and Director of Client Services at Butterfly Effects. Enio's career highlights include successfully managing operations at Polyconcept North America, where significant advancements in call center and sales operations were achieved, and leading a team responsible for the most successful new product launch at LaDove Inc. Enio's expertise is further demonstrated through the development of innovative processes that enhanced service quality and reduced costs while working at Stanton Group and GTECH Corporation. Enio holds a Bachelor of Arts in English and Management from Upsala College.