Karl Wood

Karl Wood has extensive experience in operations and customer service, currently serving as Chief Operations Officer at Vision (In Practice Systems Ltd) since 1999. Responsibilities include overseeing customer support, service delivery, operational fulfillment, and cloud delivery, along with maintaining company standards and staff engagement. Wood has been instrumental in implementing ITIL practices and achieving ISO certifications, along with driving significant improvements in customer satisfaction and retention. Previous roles encompass Customer Service Director at Vision, where customer experience and internal systems were key focuses, and Non-Executive Director at Healthcare Gateway. Wood's career began at Reuters Health and VAMP Health, with foundational academic credentials in Computer Science and Geology from Cardiff University and the University of Reading, respectively.