Erdem Bayrak

Erdem Bayrak serves as the CX Customer Experience Director at Eczacıbaşı Yapı Ürünleri since December 2021, focusing on developing a comprehensive customer experience strategy and optimizing customer touchpoint management. Previously, Erdem held various roles at Samsung Electronics, including Customer Experience Manager, where responsibilities included redesigning service processes and leading customer journey analysis. Experience also includes managing repair operations as CS Customer Service Network Manager and creating a service network as CS Network Regional Manager. Prior roles include assistant management at BSH Home Appliances and team leadership at Qantas Airlines. Erdem holds an Advance Diploma in Business Management from Academies Australasia Polytechnic and a Bachelor of Engineering in Electronics Engineering from Uludag University.