Olivia Leonard

Olivia Leonard has a diverse work experience. Olivia started their career at Jóvenes Sin Fronteras as a Co-Founder and Community Outreach Chair, where they played a key role in raising awareness and educating Hispanic immigrants about human rights. Olivia also facilitated communication and translation to empower Dallas Hispanic youth.

After that, Olivia worked at Box as a Sales Development Representative Team Lead, where they led a team and contributed to generating new business opportunities. Olivia then transitioned to the role of Implementation Analyst, Associate Implementation Consultant, and finally Implementation Consultant. In these roles, they designed and implemented cloud-based solutions, managed project plans, and ensured the successful deployment of large-scale engagements.

Currently, Olivia is working at Vivun as the Manager of the Implementation Team and Technical Account Management Team. In this position, they lead a team of implementation specialists and is responsible for building processes to ensure customer success. Olivia also communicates directly with customers' technical teams, providing technical configuration, feature explanation, and best practice guidance.

Additionally, Olivia held the role of Manager of Technical Account Management at Vivun, where they focused on enabling B2B businesses to meet the demands of today's sales-proof buyer by aligning sales with product and providing on-demand expertise.

Overall, Olivia Leonard has demonstrated their expertise in project management, customer success, technical account management, and community outreach throughout their work experience.

Olivia Leonard holds a Bachelor's Degree in Markets and Culture, with a dual major in Spanish and a minor in Human Rights from Southern Methodist University. Prior to attending Southern Methodist University, they transferred from Tulane University where they were studying International Development and Spanish. Apart from their formal education, Olivia also obtained certifications such as the Agile Crash Course in Agile Project Management and Agile Delivery from Udemy in June 2020, and the Box Certified Professional (BCP) certification from Box in August 2018.