Jenkins Mpagi

Jenkins Mpagi has a diverse range of work experience starting in 2012. They began as the Head of Marketing for the Empowerment Society at Aston University. They then became a Student Mentor for Aim Higher, working with children from low socio-economic backgrounds to encourage higher education.

In 2013, Jenkins worked as a Community Mentor for The Challenge, where they supported and motivated young people in accomplishing their summer projects. They also worked as a Project Assistant at Aston University during the same time.

From 2015 to 2016, Jenkins was a Business Development Executive at Mimecast, where they focused on generating and nurturing sales leads for cloud-based email services.

In 2016, Jenkins joined Groupon as a Junior Account Manager, responsible for converting leads and managing deal campaigns. They were later promoted to Account Manager, managing over 250 accounts and achieving over 130% of their target.

From 2017 to 2019, Jenkins worked as a Membership Relationship Manager at The Institute of Directors, where they improved membership retention, managed a portfolio of C-level executives, and identified cross-sell and up-sell opportunities.

Starting in 2020, Jenkins worked as a Customer Success Manager at Feed It Back, a platform focused on hospitality sector customer experience. They then moved on to become a Community Ambassador at Customer Success Network, supporting and connecting European Customer Success Managers.

Currently, Jenkins is a Customer Success Manager at Vizolution, where they implement and oversee activities to achieve value realization and improve customer experience.

Jenkins Mpagi's education history shows that they obtained a BSc (Hons) in Business and Management from Aston University. Jenkins also completed a BTEC National Diploma in Business from Bromley College of Further & Higher Education. Prior to that, they attended Blackheath Bluecoats Secondary School. In terms of additional certifications, Jenkins obtained the following:

- Certificate in Data Science Via EdX from HarvardX in 2020-2021.

- Customer Experience: Journey Mapping from LinkedIn in April 2021.

- Onboarding and Adoption Best Practices for Customer Success Management from LinkedIn in April 2021.

- Customer Success Manager 101 from Udemy in March 2020.

- HubSpot Inbound Marketing Certification from HubSpot in October 2018.

- Advanced Google Analytics Certification from Google in September 2018.

- Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in March 2023. (Assumption made based on obtained_year)

- Content Marketing Certified from HubSpot Academy in January 2019.

- Google AdWords Certification from Google in August 2018.