Isaac L.

Isaac L. has a diverse range of work experience, starting in 2011 as a Geek Squad member at Best Buy, where they resolved customer inquiries and provided technical support for various devices and software. In 2013, Isaac started their own computer repair business called Nerd Herd, where they specialized in virus removal and data recovery. In 2017, Isaac worked as a Network Infrastructure Contractor at Horace Mann Educators Corporation, assisting clients with network setup and Linux server administration. From 2018 to 2020, Isaac worked as a Device Security Analyst at BD, where they monitored and analyzed security threats for a large number of servers and end devices, adhering to regulatory guidelines. In 2020, Isaac joined NewTek as a Customer Support Team Lead, responsible for managing a support team and ensuring customer satisfaction. Currently, Isaac holds the position of Technical Support Engineer III at Vizrt Group, where they provide technical assistance to customers.

Isaac L. attended Texas A&M University-San Antonio from 2012 to 2017, where they obtained a Bachelor of Applied Science (B.A.A.S) degree in Information Technology and Information Assurance with a Security Concentration. In addition to their degree, they have acquired several certifications, including IT Service Management Foundations: Tools and Project Management Foundations: Budgets from LinkedIn in June 2023. Isaac also earned certifications in Becoming an Impactful and Influential Leader and Operations Management Foundations from LinkedIn in June 2022. Furthermore, they hold a CompTIA Security+ certification from CompTIA, obtained in July 2021.