Sheena Joseph

Sheena Joseph is an accomplished professional with extensive leadership experience in customer service and operations within the telecommunications industry. Currently serving as the National Head of Customer Service & Operations for Enterprise Business at Vodafone Idea Limited, Sheena oversees a comprehensive range of customer experience operations and service management initiatives across multiple enterprise product lines and customer segments in India. Prior to this role, significant contributions were made at Tata Tele Business Services, Tata Communications, Reliance Communications, and Loop Mobile India, where Sheena held various senior positions focused on service assurance, delivery, and strategy. Sheena's educational background includes advanced degrees from prestigious institutions such as the Indian Institute of Management Ahmedabad and the University of Michigan, emphasizing business management and leadership.