Kim Börchers

Kim Börchers currently holds the position of Commercial Contactcenter Manager B2B at VodafoneZiggo since March 2023 and previously served as Team Lead Retention, Moves and Loyalty B2B on an interim basis. As the owner of B2Communicate since March 2012, Kim focuses on optimizing customer engagement to enhance the overall customer experience, drawing insights from the hospitality industry to train and coach employees. Additional experience includes roles such as Business Unit Manager at Teamleiders.nu, Associate Trainer at Hamilton Bright Training, and various interim training and coaching positions at Klant Contact Services and Centraal Beheer Achmea. Kim's educational background includes studies at Hanze, Hotelschool, OBS de Viking, and Ommelander College.