Marie Butler

Marie Butler is an accomplished leader with extensive experience in customer support and IT service management. Currently serving as the Head of Consumer Fixed Care and Operations and previously as the Head of Enterprise Service Operations at Vodafone since December 2015, Marie has developed a strong expertise in delivering exceptional customer support for Enterprise clients amid evolving product propositions. Prior to Vodafone, Marie held various positions at arvato Financial Solutions from 2007 to 2022, including Head of IT Services and IT Support Manager, where responsibilities included overseeing multiple support functions and vendor management. Earlier in the career, Marie worked as a Service Delivery Manager at HP from 2001 to 2007, managing service desk operations and ensuring compliance with service level agreements. Marie holds a degree from the Institute of Technology, Carlow, obtained between 1997 and 2000.