Erika Pasaye Garcia

Erika Pasaye Garcia's work experience includes:

- Head of IT Operations, Infrastructure and Workplace Technologies at Volkswagen Financial Services - México from February 2023.

- Head of IT Governance at Volkswagen Financial Services - México from July 2020 to February 2023.

- Especialista en Procesos y Sistemas at Volkswagen Financial Services - México from July 2013 to July 2020. During this role, they managed various systems such as SAP CRM, SAP FICO, SAP MM, SAP SD, SAP CS, VOKUS, HP SM, and MASTER COLEMONT. Erika also implemented and managed a Call Center, providing support to internal users and handling level 1 support tickets. Additionally, they managed a team of 15 resources.

- Consultora SAP CRM Junior at Enapsys from July 2012 to July 2013.

- Consultor SAP SD at Global Training de México from February 2012 to April 2012, where they worked on the configuration of the SD module in a test environment, including sales, shipping, pricing, billing, and system modifications.

Erika Pasaye Garcia completed a Licenciatura en Mercadotecnia degree from Tecnológico de Monterrey from 2007 to 2011. Erika also obtained additional certifications in Habilidades Gerenciales y Liderazgo from IBERO Puebla in 2018, ITIL Fundamentals from Pink Elephant in 2017, and SAP Sales and Distribution from SAP in 2012.