Gergana Pavlova

Gergana Pavlova has a diverse work experience spanning multiple roles and industries. Gergana started their career at McKesson, where they worked as a Technical Writer from June 2008 to June 2012, creating user documentation and installation guides. Gergana then transitioned to the role of Business Systems Analyst at McKesson from June 2012 to January 2014, where they gathered and analyzed business requirements and designed functional specifications.

After McKesson, Gergana joined Premera Blue Cross as a Business Analyst from February 2014 to January 2016. In this role, they served as a Product Owner for the customer relationship management (CRM) and policy origination system Siebel, prioritizing the product backlog and identifying opportunities for process improvements.

Gergana then moved on to Liberty Mutual Insurance, where they worked as a Sr. Business Systems Analyst from January 2016 to December 2017. Here, they collaborated with business partners to gather requirements, created user stories, and worked with UX designers to optimize user flows in the Customer Info UI application.

Currently, Gergana is employed at Volpara Health as a Business Analyst, a position they held from January 2018 to June 2021. Gergana then transitioned to the role of Product Manager in June 2021, responsible for managing product development and ensuring customer satisfaction.

Throughout their career, Gergana has demonstrated strong analytical and communication skills, working closely with cross-functional teams to deliver successful projects and enhancements. Gergana has experience in various aspects of business analysis, product management, and technical documentation.

Gergana Pavlova completed their education in a chronological manner. In 1995, they enrolled in Sofia University St. Kliment Ohridski, where they pursued a Master's degree in English. Gergana successfully completed their Master's program in 2000. Later, in 2007, Gergana Pavlova attended the University of Washington, where they obtained a Certificate in User-Centered Design through the Graduate Program. Gergana'sstudies at the University of Washington extended until 2008. In 2012, Gergana Pavlova returned to the University of Washington to pursue another Certificate, this time in Business Analysis. Gergana completed their Business Analysis program in 2013. Additionally, they have obtained several certifications, including PMC Level II, III, and IV from Pragmatic Institute in March 2023, as well as PMC Level I certification in January 2023. Gergana Pavlova also has certifications in Business Analysis and User-Centered Design from the University of Washington, but specific information regarding when and where they obtained these certifications is not provided. Gergana also holds a certification in Six Sigma Yellowbelt, although the institution and timeframe for this certification are unknown.