Heather DeMalio

Heather DeMalio is an Information Systems Administrator at Vortala. Heather has been with the company since May of 2010, starting as a Client Service Manager. In this role, they were responsible for managing and supporting a global distributed workforce of Account Managers and Client Support Teams. This included planning and hiring to ensure adequate staffing, completing annual performance reviews, developing and maintaining workflows, and developing and maintaining business systems, processes, reporting, and policies.

In November of 2006, Heather started with Vortala as an Account Manager. In this role, they were responsible for on-boarding new clients, conducting content interviews with doctors and office staff, coordinating efforts with other departments to build and deliver new patient-generating websites, and effectively managing a portfolio of live sites. This involved proactively communicating with clients, making website updates as requested, making recommendations to maximize website performance, and troubleshooting issues.

Heather DeMalio has a certification from Salesforce in Certified Salesforce Administrator.