Derrick McDonald

Derrick McDonald has substantial experience in the technical support and network operations field, currently serving as Network Operations Center Supervisor at Vyve Broadband since November 2019, where responsibilities include assisting support agents and managing escalated customer calls. Derrick's prior roles at Vyve Broadband include Network Operations Center Engineer II, Network Operations Center Engineer I, and Lead Support Representative, demonstrating a strong progression in technical expertise. Earlier career experiences encompass various customer service and technical support positions at companies such as The Brazen Bull, Sizewise, Sutherland Global Services, and Xerox, among others. Derrick holds a high school diploma from Chanute High School and pursued further education at the University of Advancing Technology from 2015 to 2017.