Lisa MacDonald

Lisa MacDonald is the current Sales Director at Wallington Cars & Couriers Ltd. Prior to this, they worked as a Project Manager Operations at CitySprint UK Limited from November 2009 to May 2010. There, they were responsible for reviewing operational processes and procedures and providing recommendations for improvement. Lisa also reviewed and recommended strategic improvements for customers onsite functions, introduced Key Performance Indicators and internal service level agreements, implemented major accounts, and reviewed call centre functionality both in and out of standard working hours to ensure adequate coverage for the customer base 24/7/365. Additionally, Lisa provided support and development for existing management teams in operations and call centre functionality, both front and back line. Finally, they introduced performance evaluations in line with company policy and procedure.

From October 2011 to July 2016, Lisa worked as an Account Manager at DHL Express Limited. In this role, they were responsible for managing a portfolio of accounts and developing relationships with key decision-makers within those accounts. Additionally, they generated new business opportunities within existing accounts and played a key role in the development and implementation of account plans.

Prior to their work at DHL Express Limited, Lisa worked as a Control Room Manager at Kavanagh Motor Group from September 2010 to June 2011. In this role, they were responsible for managing the control room team,Dispatching vehicles & drivers and dealing with customer queries. Additionally, they developed and maintained excellent relationships with customers, suppliers and sub-contractors.

Lisa began

Lisa MacDonald has an accredited degree in Senior Management Development from Garratt Green School. Lisa also has certification from the IOD in IOD Accredited Senior Management Development Courses.

They are on a team with Steve Duncan - Administration & Credit Control Manager, Frank Brown - Customer Service Director, and Steve Carroll - Passenger Operations Director. Lisa MacDonald reports to Clive Palmer, Managing Director.