Shelton Williams

Shelton Williams is an experienced professional in customer care and e-commerce, currently serving as Team Manager for e-Commerce Customer Care at Walmart eCommerce since February 2019. Responsibilities include enhancing agent productivity, ensuring compliance with company policies, developing operational processes, identifying training needs, mentoring new agents, and addressing escalated customer issues. Prior experience includes roles at Kohl's Department Stores, where Shelton advanced from Customer Care Advocate to Coordinator and Team Lead, focusing on staff development and customer loyalty. Earlier career experience includes serving as a Patient Care Advocate at Express Scripts and a Customer Care Agent at Alliance Data. Shelton holds a Bachelor of Business Studies in Marketing from Dallas Baptist University and an Associate of Arts from Dallas College Mountain View Campus.