Spring Tudich

Spring Tudich has extensive experience in human resources and call center management, currently serving as the Call Center Manager at Washington Health Benefit Exchange since August 2014. In this role, Spring coordinates customer issue resolution, implements business process improvements, and develops call center training programs while engaging with various health and insurance authorities. Previous positions include HR Generalist at Faneuil Inc, where Spring managed HR processes for call center employees, and HR Specialist at Pearson Packaging Systems, responsible for payroll and workers' compensation. With an MBA in Healthcare Management from Western Governors University and a Bachelor’s degree in Human Resources from Eastern Washington University, Spring combines strong educational credentials with practical expertise in workforce management and customer service.