Shani Mziwanda

Shani Mziwanda is an experienced customer service professional currently serving as the Customer Service Team Leader at WASSHA Inc. since January 2018, where responsibilities include supervising floor activities, creating and inspecting task plans, conducting call audits, and coaching team members. Prior to this role, Shani worked as a Customer Service Representative at WASSHA Inc. and a Customer Services Agent at PCCI GROUP. Shani began a career in sales as a Salesperson at VIWA Egypt in 2016. Shani holds a Bachelor's degree in Population and Development Planning from the Institute of Rural and Development Planning, obtained in October 2015.