Stephen Conway

Stephen Conway is a seasoned professional with extensive experience in customer service and quality analysis within the utilities sector. Currently serving as a Customer Journeys Mapping Analyst at Wave Utilities since May 2017, Stephen plays a key role in enhancing the customer experience by addressing issues from both operational and customer viewpoints. Previous roles include Quality Analyst at Wave Utilities and Complaints Assessor, where Stephen leveraged six years of industry knowledge from Northumbrian Water Limited to manage non-domestic customer complaints effectively. Stephen's career trajectory also includes roles as a Customer Service Trainer and Contact Center Agent at Northumbrian Water Limited, along with administrative positions at the Student Loans Company and Capita. Stephen holds a Bachelor of Arts in Business Administration from Northumbria University and a Foundation Degree from Leeds Beckett University.