Nelly Kalakhan🇺🇦

Nelly Kalakhan has a diverse work experience spanning several roles and companies.

Nelly started their career at ZEO Alliance in 2013, where they served as a Customer Service Representative from October 2013 to November 2014. Nelly then transitioned to an Inside Sales Representative role from November 2014 to March 2015, followed by a promotion to Sales Team Lead for a brief period from March 2015 to October 2015. Finally, they assumed the role of Head of Sales Department (B2C market) from October 2015 to March 2018.

After leaving ZEO Alliance, Nelly joined Very Good Security in December 2019 as a Customer Success Manager. In this role, they managed a portfolio of 40-60 ARR accounts across different segments and achieved significant upsell opportunities, generating $230,000 in two quarters. Nelly also conducted regular cadences and executive business reviews to maximize ROI and identify expansion opportunities. Nelly was then promoted to a Senior Customer Success Manager role in May 2021, working on enterprise and mid-market accounts, managing 28 accounts with a total ARR of 3 million. Nelly achieved zero churn/contraction for two consecutive quarters and maintained an NPS score of 60.

In their most recent position, Nelly joined weavix™ in March 2022 as a Senior Account Executive. Nelly maintained this role until May 2023, when they transitioned to Local Express as a Senior Account Executive.

Overall, Nelly Kalakhan has gained extensive experience in customer success management, sales, and leadership roles.

Nelly Kalakhan earned a Bachelor's degree in Accounting and Finance from The National University of Ostroh Academy between the years 2010 and 2014. Prior to that, they participated in the Future Leaders Exchange (FLEX) Program from 2008 to 2009. Additionally, they obtained certifications as a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in August 2020, and as a Certified Customer Success Manager (CCSM) Level 2 from the same institution in January 2021.