María Mercedes Papp

María Mercedes Papp has a diverse work experience spanning multiple industries. María Mercedes currently works at Webee as a Customer Support Manager, where they oversee operations in the customer service department and takes ownership of customer issues. María Mercedes also creates and maintains customized JIRA queues for each project/client and collaborates closely with the PMs for upcoming releases and enhancements.

Prior to Webee, María worked at Iveco Group as the Plant Support DOT - Responsable del Sistema de Mejora Continua. In this role, they defined the improvement system implementation strategy and guided each Pillar to ensure consistency with the overall strategy. María Mercedes also motivated interaction between Pillars for coordinated and homogeneous growth in the application of the methodology.

Before Iveco Group, María worked at Grupo Arcor as an Instructor SGI, leading the integration of systems under the SGI umbrella and coordinating the strategy for implementation. María Mercedes also played a key role in the implementation of the TPM (Total Productive Maintenance) system and the maintenance of internal and external standards for the group.

Earlier in their career, María worked at Mondelēz International as an Ingeniera de Mejora Continua, focusing on continuous improvement projects. María Mercedes also gained experience as a Joven Profesional at Kraft Foods.

María's work experience also includes a teaching role as a Profesora de nivel medio at Ipem 118 - Juana Azurduy, where they taught subjects such as Applied Chemistry and Laboratory Techniques and Practices.

Overall, María Mercedes Papp has held various positions in customer support, continuous improvement, and education throughout their career.

María Mercedes Papp completed their education at two different institutions. From 2003 to 2008, they studied at the Universidad Nacional de Córdoba, where they earned a degree in Chemical Engineering with a focus on Chemistry. Later, from 2020 to 2022, María pursued a Master of Business Administration (MBA) degree in Business Management and Administration from ENEB - Escuela de Negocios Barcelona.