Andrei Pascu

Andrei Pascu is a seasoned technical support professional with extensive experience in IT and customer service. Currently serving as a Senior Technical Support Engineer - Enterprise at Webroot since July 2018, Andrei excels in managing customer inquiries, documenting issues, and providing escalated support. Previous roles include a 2nd Line IT Support Agent at Cobweb Technology, where Andrei gained expertise in analyzing HFC and Fibre Networks and resolving complex technical issues, and an IT Administrator Assistant at Aura Leisure Centres, which involved liaising with service providers and managing IT queries for multiple sites. Andrei's career also includes roles in delivery services and sales, demonstrating a well-rounded skill set in customer service and operations management. Educational credentials include a Bachelor (Hons) in Electronics & Telecommunications from Universitatea Ovidius din Constanta.