Sumita Mullick

As Vice President of Operations – Customer Service, Sumita Mullick is responsible for developing Wellmark’s customer service vision, strategy, and managing all aspects of customer support and services to deliver the highest standards of customer experience. Sumita also leads the Operations Analytics team. Her work involves conducting research, sentiment analysis on customer interactions, and implementing ways to drive operational efficiencies and enhance the customer experience.

Sumita joined the company in 2019. Prior to her current role, she served as the director of operations for Benefits & Documents and led multiple division and cross-enterprise initiatives.

Sumita has over 20 years of in-depth experience in business operations, digital transformation, process excellence, process re-engineering, and has a proven ability to drive results in a complex environment. She has more than 15 years of customer contact center operations experience across different industries, leading as many as 250 contact center and 1500+ processing resources.

Sumita has a bachelor’s in economics from Hansraj College, Delhi University, and an MBA from the Management Development Institute, Gurgaon, India. Sumita has several process improvement certifications, including Six Sigma Master Black Belt, Lean Coach, Six Sigma Trainer, and certified Change Leader.

Sumita is a passionate advocate for women in leadership. In addition, she actively gives back to her community and is committed to fostering diversity, inclusion, and equity in the workplace.