Cassandra Randall

Cassandra Randall is an experienced professional in customer care and call center management, currently serving as the Director of Customer Care at BMC HealthNet Plan/Well Sense Health Plan since February 2020. Previously, Cassandra held the position of Director of Call Center Services at Senior Whole Health from August 2014 to January 2020, overseeing operations across multiple states and ensuring compliance with regulatory standards. Prior roles include Manager of Central Services and Manager of Contact Center at Senior Whole Health and East Boston Neighborhood Health Center, respectively, focusing on operational oversight, process improvement, and staff development. Cassandra's earlier experience includes roles at Network Health, where responsibilities included managing call campaigns and supervising customer service operations. Academic credentials were earned from Cambridge College.