Katie Lauer

Katie Lauer has extensive experience in customer service and team leadership. Currently serving as a Card Specialist at WESTconsin Credit Union since July 2016, Katie builds strong team relationships, assists in scheduling, and manages operational workflows. Prior experience includes working as a Call Center Specialist at Xcel Energy, where Katie provided accurate billing information to customers and mentored new associates. Additional roles include Packager at Spectrum Industries Inc. and Shift Manager at McDonald's. Katie holds an Associate's degree in Business Administration and Management from Chippewa Valley Technical College and is a graduate of Altoona High School.