Shana Rhynehardt

Shana Rhynehardt, MHA, is an experienced healthcare professional currently serving as Quality Assurance Manager at WestRock Company since June 2022, where responsibilities include fostering relationships with stakeholders and managing a team of QA Auditors. Previous roles include Adjunct Instructor at Mitchell Community College, Lead Medical Engagement Specialist at Omnicom Health Group, and Healthy Communities Lifestyle Coach at THE CLARKS GROUP. Shana has extensive experience in patient services through positions at Aya Healthcare and Wake Forest Baptist Health, where coordination of clinical operations was key. A former Benefits Manager and Patient Advocate at Blue Cross NC, Shana has a strong background in employee benefits administration and member education. Academic qualifications include a Bachelor of Science in Health and Exercise Science from Wake Forest University and a Master of Health Administration from Strayer University-North Carolina, complemented by certifications in Medical Terminology and Public Health.