Bonnie Surma

Bonnie Surma has a diverse work experience spanning over a decade. Bonnie is currently working as a Customer Success Manager at WeVideo since May 2022. Prior to this, they worked at ValleyStar Credit Union as a Marketing Coordinator/Project Coordinator from February 2020 to May 2022.

Before joining ValleyStar, Bonnie worked at Insight Global as a Technical Instructional Designer/Internal Software Trainer at United Network of Organ Sharing (UNOS) from November 2018 to January 2020. In this role, they created and designed internal instructional materials, specifically for Salesforce, and also worked extensively with SharePoint and ServiceNow. Bonnie provided technical training and documentation as well.

Bonnie also gained experience at MoneyGuidePro® (PIEtech, Inc.) as a Software Analyst, Documentation Specialist, and Product Support from January 2016 to August 2017. Prior to that, Bonnie worked as a Business Manager at CollabShow.com from August 2011 to December 2015, where they coordinated advertising and services, managed webinars, product analyses, community broadcasts, and advertising posted to the channel.

Additionally, Bonnie has held roles such as Partner Manager at Mindsharp from October 2013 to October 2014, Sponsor Manager at NothingButSharePoint.com from January 2011 to December 2013, and Consultant at TCSC from August 2010 to May 2012. Bonnie also had leadership roles as Vice President and later President at Richmond SharePoint User Group from November 2008 to January 2012.

Bonnie's earlier experience includes positions at International Mission Board, where they worked as a Programmer/Analyst, Systems Administrator, IT Infrastructure-SharePoint Communications, and Administrative Assistant to the IT Infrastructure department and Associate VP of Information Technology from February 2007 to July 2010.

Throughout their career, Bonnie has showcased their expertise in various areas such as customer success management, marketing coordination, instructional design, technical training, documentation, and project coordination.

Bonnie Surma has a Bachelor of Arts (B.A.) degree in English from Bluefield College. Bonnie also pursued education at Virginia Commonwealth University, where they studied Communication Arts and Design, Art Education, and English Education.

In addition to their formal education, Bonnie has obtained various certifications. Bonnie is a Salesforce Certified Associate, having completed the certification in May 2023. Bonnie also holds a certification in Customer Success Management Fundamentals from LinkedIn, obtained in December 2022. Further, Bonnie is a Functional Nutritional Therapy Practitioner, having completed the program with the Nutritional Therapy Association in June 2020. Lastly, they are a certified Yammer Power User, earning the certification from Yammer, Inc. in March 2014.