Marcell John B.

Marcell John B. is an experienced client relationship and customer success manager with a diverse background spanning various companies and roles. Currently serving as a Client Relationship Manager at TOA Global, Marcell has previously worked as a Customer Success Manager and Lead in multiple organizations, including MSPbots.ai and Sutherland, where responsibilities included managing teams, overseeing customer onboarding, and ensuring account renewals. With a strong focus on training and support, Marcell has been instrumental in optimizing the customer journey across various platforms, including Amazon and Avaya Cloud Office. Educational qualifications include a degree in Nursing Education from Dominican College San Juan and undergraduate studies in Information Technology from Mapúa University.