Austin Marczak

Austin Marczak has a diverse work experience that spans multiple positions and industries. Austin began their career as a Kitchen Technician at Black Swamp Area Council, BSA in 2015, where they washed dishes and ran the trading post. In 2016, they worked as a Summer Camp Counselor at the same organization, overseeing camp activities. That same year, they also served as a Pharmacy Technician at Walmart. In 2017, Austin became a Student Technician - TSS at The University of Findlay, providing technical support. Austin then returned to Black Swamp Area Council, BSA in 2017 as a Trading Post Manager, responsible for various tasks including inventory management. In 2018 and 2019, they worked as a Business Manager at the same organization. Austin joined White Cup in 2020 as a Support Technician Intern before progressively advancing to Support Technician, Support Technician - Tier 2, and currently, Support Technician - Tier 3. The roles at White Cup involved providing technical support and troubleshooting. Throughout their career, Austin has gained valuable experience in customer service, technical support, and team management.

Austin Marczak completed their high school education at Arcadia High School from 2003 to 2016, earning a High School Diploma. Austin then pursued further education at The University of Findlay from 2016 to 2020, graduating with a Bachelor of Science degree in Computer Science.

In addition to their formal education, Austin Marczak has obtained several certifications. Austin completed various customer service courses offered by LinkedIn, including "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations (2020)," "Customer Service: Handling Abusive Customers," "Customer Service: Problem-Solving and Troubleshooting," and "Serving Customers Using Social Media." Austin also obtained the Zendesk Customer Service Professional Certificate.

Furthermore, they have obtained certifications in Python programming, including "Python Object-Oriented Programming," "Python Quick Start," "Visual Studio Code for Python Developers," and "Python for Non-Programmers." Austin also holds certifications in professional services and sales training for MITS, including "Professional Services for MITS," "Qualified MITS Sales Trained Partner," "Installing MITS Discover and Report," and "MITS Report Training Certification." Austin completed "MITS Discover Basics" offered by White Cup. Additionally, Austin Marczak is certified as a Microsoft Office Specialist in Excel 2016 and Access 2016 by the Microsoft Office Specialist institution, obtained in May 2017 and March 2017 respectively.